Course curriculum

  • 1

    Effective Communication for the Medical Assistant

    • Continuing Education Information

    • Course Author and Overview

    • Learning Objectives

    • Outline

    • 1. Introduction

    • 2. Barriers to Effective Communication

    • 3. Strategies to Enhance Communication

    • 4. Benefits of Effective Communication

    • 5. Types of Communication for Medical Assistants

    • 6. Professional and Business Communication for Medical Assistants

    • 7. Teaching Effective Communication Skills to Medical Assistants

    • 8. Consequences of Poor Communication

    • Effective Communication for the Medical Assistant (Printable Version)

    • References
  • 2

    Course Exam

    • Effective Communication for the Medical Assistant Exam