Course curriculum

  • 1

    Patient Customer Service for the Allied Health Professional

    • Continuing Education Information

    • Course Author and Overview

    • Learning Objectives

    • Outline

    • 1. Introduction and History

    • 2. Importance of Patient Customer Service

    • 3. Specialized Methodology to Patient Customer Service

    • 4. Customer Service in Healthcare

    • 5. The Allied Health Professional’s Role in Patient Customer Service

    • 6. Healthcare Customer Service as a Whole Approach

    • 7. Consequences of Poor Customer Service in Healthcare

    • Patient Customer Service for the Allied Health Professional (Printable Version)

    • 4. References
  • 2

    Course Exam

    • Patient Customer Service for the Allied Health Professional Exam